Frequently Asked Questions

Q: What size should I chose especially if my baby is between sizes?

A:  The arm span (comparable to baby's height) is the best measurement to go by when chosing the correct size. If your baby is between sizes, we recommend opting for the larger size. If you're purchasing for a future surgery date, please consider how old your baby will be at the time of surgery. The CozeeCoo™ should fit comfortably. The fabric should drape over the shoulders without pulling while the logo sits under the diaper (not in front). If your baby can reach their face with their hands then the size is too large. We are confident in our Size Chart (located on our Shop Page) as it's based off of the World Health Organization (WHO) child growth standards. At the same time we realize measurements come in an array of beautiful figures. If you find the CozeeCoo™ is not fitting properly, please reach out to our Contact Page so we can figure out the best fit together.

Q: Where do you ship and how fast?

A:  CozeeCoo™ ships globally through UPS and USPS. The carriers title their shipping speeds as "Express 1 day shipping" and "Priority 2 day shipping". With the ongoing COVID impacts, we have found domestic (US) "Express" orders take 1-2 days to ship while international "Express" orders take 3-5 days to ship. Domestic "Priority" orders tend to take 3-5 days to ship while international "Priority" orders take 6-10 days. Please keep this in mind when ordering especially internationally. We know UPS and USPS are doing their best in these circumstances and we appreciate them very much. For details on our shipping, customs and import regulation policies please visit our Terms and Conditions page.

Q: I'm interested in the CozeeCoo™ but the international shipping prices are too costly. Why is this and what can I do?

A: Our goal is to be stocked in pediatric hospitals globally, to be where we're needed when we're needed. We are listed and registered as a medical device with the US FDA. Understandably, it will take us time; years even to not only go through the product approval process for each hospital but also to register as a medical device according to each country's laws. In the meantime we sell direct to customers as a wearable blanket with the services UPS and USPS are able to offer. We believe the carriers are doing their best with the ongoing impacts of Covid. As our company grows we’ll have more opportunity to bring international shipping costs down.

Please refer to our Terms and Conditions page for more information on our International Shipping and Customs Policies. For example, Canada's customs department can charge an additional $40 (depending on the package value) once the package arrives at the destination country. They will hold the package until the fee is paid.

For those in Singapore and surrounding countries, the CozeeCoo is stocked with Little Warriors and is happy to answer any shipping questions. The currency displayed is in SGD.

For families who are currently unable to afford a CozeeCoo™, please utilize our Sponsor Program with nonprofit organization, Cuddles for Clefts. We all take turns giving and receiving. This is exaclty what communities are for and we thank you for being a part of ours.

Q: Where is the Cozeecoo stocked?

A:  CozeeCoo™ can be purchased directly from our website and is shipped globally from Seattle, Washington, United States.

We are also stocked with
 Little Warriors in Singapore, Southeast Asia (the currency displayed is in SGD).

For families who are currently unable to afford a CozeeCoo™, please utilize our Sponsor Program with nonprofit organization, Cuddles for Clefts. We all take turns giving and receiving. This is exaclty what communities are for and we thank you for being a part of ours.

Q: What is your Sponsor Program?

A:  CozeeCoo has partnered with non-profit organization, Cuddles for Clefts to provide CozeeCoos to families who otherwise wouldn't be able to afford one. Anyone in the world with a scheduled surgery date can apply to be the recipient of a CozeeCoo™ and anyone worldwide can be a sponsor. Please visit our Sponsor Page or the Cuddles for Clefts' FAQ Page to learn more.

Q: Is the CozeeCoo™ garment made from organic materials?

A: Yes. The CozeeCoo™ is made from Global Organic Textile Standard (GOTS) certified 100% cotton fabric including the sew-in interfacing fabric and labels. CozeeCoo™'s fabrics are lightweight and hypoallergenic (free from: nickel, rubber, latex, toxic dyes or substances, bleach, formaldehyde and fragrances). We also use knitted interlocking loops for a natural stretch.

Q: Can the CozeeCoo™ be worn right out of packaging?

A: Yes. The CozeeCoo comes from a Global Organic Textile Standard certified manufacturing facility. In short, it's as clean as it gets.

Our corrugated cardboard is also made with sensitive skin in mind. We do not use recycled materials as more food contaminants, glue resins and chemical inks from newspapers and receipts are reported in recycled cardboard and papers. At the same time our materials are 100% recyclable and we very much recommend recycling. We simply don't make it a starting point for our littles who need a bit of extra protection while their immune systems are gaining strength.

The outside package has been traveling, however. So after opening the package we recommend washing your hands before touching the CozeeCoo. Then please feel free for your little love to wear the CozeeCoo right away.

Q: Can the CozeeCoo™ be used while sleeping; even if rolling?

A: Yes. The CozeeCoo™ is defined as a wearable blanket or sleep sack (Not a swaddle) where the arms, chest and body are Not compressed. This allows for repositioning while sleeping. The American Academy of Pediatrics (AAP) states: "Sleep sacks that do not swaddle and allow the baby to move freely can be used indefinitely." They also state "Babies up to 1 year of age should always be placed on their back to sleep during naps and at night. However, if your baby has rolled from his back to his side or stomach on his own, he can be left in that position if he is already able to roll from tummy to back and back to tummy."

Q: Can I use the CozeeCoo™ in a car seat?

A:  Yes. The CozeeCoo™ does not alter the way a car seat opperates, which like clothing is safe for your baby to wear in their car seat. Just be sure your baby's hands are by their sides before being seculrely buckled in.

Q: Can I use the CozeeCoo™ in the hospital?

A:  Please share the CozeeCoo™ with your medical teams. We are a brand new product (launched March 2021) and in this way everyone including medical personnel is learning about us. We want medical teams to feel confident in how they treat their patients. Some facilities will utilize the CozeeCoo™ garment in the hospital while others prefer the CozeeCoo™ to be used for at home recovery.

Q: Is the CozeeCoo™ a medical device?

A: CozeeCoo™ is listed and registering with the US Federal Drug Administration (FDA) as a medical device. There is a transition period for our products to go from simply a wearable blanket to a medical device with Unique Device Identification (UDI) labels.

Q: What is CozeeCoo™'s mission?

A: CozeeCoo™'s mission is to help babies thrive. Our goal is to stock CozeeCoo™s with pediatric facilities worldwide so we can be where we're needed, when we're needed.

Q: Do you recommend passing forward the CozeeCoo™?

A:  Yes. This is in line with our mission. Thank you for being a community that cares for each other in this way. If you are interested in passing forward the CozeeCoo™, please consider bleaching the garment at least once before passing it forward.

Our care label is created to support the long lifespan of our garment. For this reason the care label states to not bleach the garment. At the same time, the CozeeCoo™ is often used for babies on a medical journey where bodily fluids soak into the fabric. In this case, one bleach cycle in a home washing machine is recommended before passing it forward.

Q: How can I help spread CozeeCoo™'s awareness?

A: Thank you for wanting to help us help others. The continued support from CozeeCoo™'s community means everything and is so very beautiful to witness.

Please share us with your medical teams. You can leave a review on our our Shop Page (next to the description tab), Google and Facebook. We love featuring our CozeeCoo™ babies on our Instagram page. Please send a direct message @cozeecoo with a photo of your little love. Permission is always asked for before we post. If you would simply like to share how things are going, we love messages.

Q: I'm a medical professional and I'm interested in the CozeeCoo™. How can I learn more?

A: Thank you for your interest in CozeeCoo™ for your patients. We value our healthcare provider relationships and are happy to work with you so that CozeeCoo™ can be where it's needed when it's needed. By filling out our Healthcare Provider Form along with a message we are happy to send you some helpful tools including a CozeeCoo™ demo sample, brochures and our bulk ordering details. Additionally, I am always available for inquiries directly at jennifer@cozeecoo.com. We look forward to connecting.

For further questions please visit our Contact Page.